Website Order Service & Processing FAQ

We supply customer service for many ecommerce sites. We hope this page will answer most common questions. See the specific website where you made your purchase for full details. Please Read on...

+ Before I Buy...I need help making a buying decision?

Thats Great...Use the secure form below-we answer the form several times daily. We do not accept phone calls for product related questions.
Please be as specific as possible with your question.
+ Do You Service More then One Web Store?

Yes, Mountain Webs supports several online retailers
+ Do you have a phone number for customer service?

Sorry, we do not provide phone service. We do not process orders. Please use our form below for product questions before you purchase.
All customer support is provided by the company you purchase from. We cannot possibly answer questions regarding orders from various retailers. As published, all communication information is provided on your invoice.
+ Who Did I Order From?

We have no way of knowing?
See your email invoice received at the time of order submission. Mountain Webs does not PROCESS orders for associated websites. We have no access to your order information
+ I did not receive an invoice/order copy when I ordered?

Sorry but ALL online orders are fully automated and you were sent several email just after your order and prior to shipping. If you received nothing, it is because your email filters blocked delivery or you supplied an incorrect email address. We have no control over this.
+ How long do I have to wait for my order?

The online vendor you paid would have contacted you via email. Their activities are governed by Amazon and eBay order processing rules. All shipping information was published on the item description where you made your purchase. Contact information is provided on your email invoice
+ I did not get an email invoice...How do I know my order was processed?

We have no access to customer order information. If you have waited a couple weeks and have not received your order, check your credit card account for seller contact information. Our associated dealers are known for their fine reputations which can be viewed online.
+ How do I return an order?

Easy, return information is included in the shipping container. Or see your original invoice and contact the seller direct for specifics.
+ How do I get warranty service?

Warranty information is usually included with the product in factory boxes. Otherwise, Contact the company who sold you the product. Their contact information would be on the original invoice. We have no way of researching sales information.